Privacy Notice
Last reviewed and updated:
This notice explains how Solar Panel Advice collects, uses and protects your personal information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Solar Panel Advice operates this website and is the data controller for the personal information you provide to us. You can reach us at info@solarpaneladvice.co.uk or on 0330 223 7664.
What information we collect
When you submit an enquiry through our contact form, we collect the details you choose to give us — typically your name, email address, telephone number, postcode and the content of your message. We may also collect limited technical information automatically, such as your IP address and basic analytics about how the site is used, to help us keep the website secure and improve it.
How we use your information
We use the information you provide solely to respond to your enquiry and to provide the guidance or quotes you have asked for. Our lawful basis for this is your consent and our legitimate interest in answering genuine enquiries. We do not sell your data, and we do not pass it to third parties for marketing.
How long we keep it
We keep enquiry information only for as long as necessary to deal with your request and for a reasonable period afterwards in case you contact us again, after which it is securely deleted.
Cookies
We use only essential cookies needed for the site to function and, where applicable, privacy-respecting analytics. You can control or block cookies through your browser settings without affecting the core functionality of the site.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact us using the details above. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this notice
We may update this notice from time to time to reflect changes in the law or our practices. The latest version will always be published on this page.